MISSION

  Our mission is to develop and manage an overall, comprehensive
    process for improving the success of our customer's outsourcing
    efforts.  The function measures its success in terms of our
    organisations' achievement of the business value expected
    by each one of our customers initiatives typically quantified in terms
    of the share holders value factors of revenue, cost and asset
    management.
 
    Services Offered:-

    1. Documentation Conversion into database
    2. Back Office support
    3. Customer Care
    4. Finance Management
    5. Material Sourcing

    Our principles of relationship structure:-

    1. Create a basis for long term mutual growth
    2. Manage customer expectations carefully
    3. Match the pricing to goals and culture
    4. Match contract terms to goals and structure
    5. Define management structure in advance
    6. Ability to build trust

    Principles of management structure:-

    1. Keep strategic responsibility close to top
    2. Build multilevel organisational links
    3. Conduct regular goal oriented meetings
    4. Use latest communication tools
    5. Manage the relationship as a strategic asset
 
    Best practices we follow are:-

    1. Objective performance criteria are negotiated, meas-
        ured and reviewed
    2. Performance based pricing
    3. Internal training and communication on business goals
        and relationship management
    4. Culture normalisation
    5. Ongoing exchange of knowledge and expertise.